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FAQs

SHIPPING

How can i pay for my order?
We accept all major credit cards: Visa, MasterCard, Discover, Diners Club, American Express; Shop Pay, Google Pay, Amazon Pay, Apple Pay, Meta Pay and PayPal.
Where Do You Ship Your Products From?
We ship from our partnered warehouses and factories located in Europe, the United States, and China. Please expect your items to be shipped separately, if you order more than one item, as different factories specialize in different areas of manufacturing.
Where do you ship your products to?

We currently ship to:

  • Customers within the United States and U.S. territories

  • Including P.O. Boxes

  • All US Military bases, APO/FPO

  • Puerto Rico, Guam, and U.S. Virgin Islands

Can I ship to P.O. boxes or hotels?

Due to security reasons, we do not ship to hotels.

We currently ship to:

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes 
  • All US Military bases, APO/FPO
  • Puerto Rico, Guam, and U.S. Virgin Islands
Can I change my shipping address?
It is not possible for us to change your shipping address once your order has been placed.
How Long Will It Take For My Order To Arrive?
Shipping times can vary by customer location and product shipping location, however orders typically arrive within 5 - 10 business days.
Do You Ship Internationally?
No, we currently do not ship internationally, but we may offer that service in the future.
How long after my order is placed will it be shipped?
Orders are typically processed and shipped within 2-3 business days, although during high demand times items may ship within 5 business days.
Will my items be shipped in one package?
If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different warehouses. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.
What do I do if I don't receive my package?
If the tracking information for your package says delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received your package on your behalf. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at support@simplygorgeous.store and we will look into it for you.
Where is your company located?
Ours company is headquartered in Dallas, TX while our warehouses are located across Europe, the United States, and China.
Will I receive a confirmation number after I place my order?
Yes, all customers will receive a confirmation number to the email address they provide during checkout.

RETURNS

What is your returns/refund policy?
Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included.

Return time frames are 14 days (from the delivery date). Pieces sent back after the return period or without original packaging and the security tag attached will not be refunded. Please be advised that all returns have a 7-day shipping window from the day the RMA is issued. Shipping charges are not refundable.

To start a return, contact us at returns@simplygorgeous.store.  If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.

Final sale items are excluded and can not be returned and all items must be unworn, unwashed and undamaged.

*To learn more, visit our refund policy here: https://simplygorgeous.store/policies/refund-policy
How do I make a return?

Step 1: If you have an account, please log in and view your order to start your return process. If you checked out as a guest, please click here to first create an account with the email address used on your order.

Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Return" on the Order History page of your account. If you click that link, the next page will tell you whether you're eligible for a return.  You can also contact our returns department at returns@simplygorgeous.store to start your return.

Please indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label.

Note: We accept returns within 14 days  of delivery unless items are marked ‘Final Sale’.  All items must be unworn, unwashed and undamaged.

Do you offer exchanges?

Because we have many suppliers and our products are available in limited quantities and for only a short period of time, we're unable to offer exchanges.

What are the charges for return shipping?
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
How do i return multiple items from one order?

When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Please be sure to follow the directions given for each product you are trying to return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order.

In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return.

Simply Gorgeous Boutique is unable to process your refund if products are returned to the incorrect address.

    When will I receive my refund?

    Returns will be processed within 7-10 business days from the date we receive your package.

    Depending on your card issuer, your refund may take 5-10 business days to appear on your billing statement from the date it was processed.

      Are Final Sale items eligible for refunds?
      FINAL SALE items are not eligible for refund, exchange, or store credit.

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